Frequent flyers

following is further information on Saltspring Air flights. Please pay particular attention to items in bold – some of these points are specific to seaplane traveling and different than conventional flying. If you fly often, or plan to, check out our frequent flyer savings.

frequent flyer savings

we offer books of pre-paid books of tickets for a discount:

purchase a book of 10 – get 1 free (11 coupons)

purchase a book of 20 – get 3 free (23 coupons)

purchase a book of 30 – get 5 free (35 coupons)

purchase a book of 100 – get 20 free (120 coupons)

frequent flyer tickets are available for all scheduled service routes

travel tips

>Be prepared to check-in 20 minutes prior to departure time.
>Make sure all luggage is zipped up and/or closed properly.
>Notify us if your total baggage weight exceeds 25 lbs (11.5 kg) or if you will be traveling with larger items such as golf clubs, car seat, etc.
>Be aware of baggage policies.
>Familiarize yourself with departure locations.
>Make sure you allow ample time for travel by taxi (especially in the summer months)
>Phone us to confirm your flight no later than 2 hours before your scheduled departure time

check-in

please check-in 20 minutes prior to departure for all flights

departing Salt Spring Island (Ganges Harbour)

Please check-in at our office located in Grace Point Square at 3102-115 Fulford Ganges Rd. We serve Salt Spring organic coffee and fresh baked goodies from Embe Bakery to take with you on your flight.
get directions and map

cancellation policy – scheduled flights

Changes and cancellations for our scheduled service can be made at no charge up to 24 hours prior to departure time and must be made by calling Saltspring Air toll free 1-877-537-9880 or local 537-9880. Tickets are non-refundable and non-transferable for cancellations and changes within the 24 hour period. Customers who do not show up for their flight will forfeit the fare paid.

 

frequent flyers cancellation policy

For passengers that have purchased a book of Frequent Flyer tickets, changes and cancellations can be made at no charge up to 12 hours prior to departure time and must be made by calling Saltspring Air toll free 1-877-537-9880 or local 537-9880. Tickets are non-refundable and non-transferable for cancellations and changes within the 12 hour period. Frequent Flyers who do not show up for their flight will forfeit the fare paid. 

confirmation

we will call you to confirm your flight 24 hours before your scheduled departure time. If you are unreachable by telephone within the 24 hours before your scheduled flight, we ask that you phone our office to confirm your flight no later then 2 hours before your scheduled departure time.
You can reach us locally at 1-250-537-9880 or toll free 1-877-537-9880.

 

baggage allowance

On scheduled service, each paying passenger is guaranteed 25 lbs (11.5kg) of luggage. If you will exceed the baggage allowance, please let us know ahead of time. An additional fee will be charged for any excess baggage. On our charter flights, there is more flexibility depending on the number of passengers and the aircraft.

If you will be traveling with larger items such as golf clubs, baby strollers, car seats, or extra large suitcases please advise the reservations agent at the time of booking. An additional fee will be charged for these items.

Advertisements

%d bloggers like this: